Introduction

Aussie Steam is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our steam cleaning services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you request our services or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Residential or business address
• Property details (size, type of surfaces requiring cleaning)
• Payment information
• Service preferences and history

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may limit some functionality of our website.

How We Use Your Information

• Service Delivery: To schedule appointments, provide cleaning services, and communicate about your bookings
• Payment Processing: To process payments and maintain billing records
• Customer Service: To respond to inquiries and support requests
• Service Improvement: To understand customer needs and improve our services
• Marketing Communications: To send promotional offers and updates (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights

How We Share Your Information

Aussie Steam does not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Appointment scheduling
• Website hosting and maintenance
• Marketing and analytics

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, court orders, or to prevent fraud or illegal activities.

• Valid legal requests from government authorities
• Court orders or subpoenas
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners under the same privacy obligations.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage systems
• Encrypted payment processing
• Access controls and authentication
• Regular security assessments

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

Access and Correction

You have the right to access and update your personal information. Contact us to review or modify your details.

Opt-Out of Marketing

You may opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly with your request

Data Deletion

You may request deletion of your personal information, subject to legal retention requirements. Contact us to submit a deletion request.

Do Not Track

Our website does not currently respond to “Do Not Track” signals.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Australian Privacy Principles

As an Australian business, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you believe we have not handled your personal information in accordance with the APPs, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending an email notification for significant changes (if you have provided your email address)

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Aussie Steam
Email: info.aussiesteam@gmail.com
Phone: 0426 058 046
Website: aussiesteam.com

We will respond to your inquiry within a reasonable timeframe.