1. Introduction

Welcome to Aussie Steam. These Terms and Conditions ("Terms") govern your use of our website and the steam cleaning services we provide. By accessing our website or booking our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or services.

2. Definitions

• "We," "us," "our" refers to Aussie Steam
• "You," "your," "customer" refers to the person or entity using our services
• "Services" refers to all steam cleaning services provided by Aussie Steam
• "Website" refers to the Aussie Steam website and all associated pages
• "Property" refers to the residential or commercial premises where services are performed

3. Services Provided

3.1 Service Description

• Carpet cleaning
• Curtain cleaning
• Couch cleaning
• Mattress cleaning
• Rug cleaning
• Carpet repair
• Flood damage restoration
• Upholstery cleaning

3.2 Service Scope

The specific scope of services will be determined through consultation and confirmed in your booking. We reserve the right to refuse services if we determine that the work is outside our capabilities or may pose safety risks.

4. Booking and Appointments

4.1 Booking Process

• Bookings can be made through our website, phone, or email.
• All bookings are subject to availability.
• We will confirm your appointment via email or phone.

4.2 Booking Information

You must provide accurate information including:

• Contact details
• Property address
• Type and extent of cleaning required
• Any special requirements or access instructions

4.3 Appointment Changes

• We require at least 24 hours' notice for appointment changes or rescheduling.
• We will make reasonable efforts to accommodate your preferred date and time.

4.4 Access to Property

• You must ensure that we have appropriate access to the property at the scheduled time.
• If access is not provided, cancellation fees may apply.

5. Pricing and Payment

5.1 Quotations

• Quotes provided are estimates based on the information you provide.
• Final prices may vary if the actual scope of work differs from what was described.
• All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.

5.2 Payment Terms

• Payment is due upon completion of services unless otherwise agreed in writing.
• We accept cash, bank transfer, credit card, and other payment methods as specified.
• For commercial clients, payment terms may be negotiated and specified in a separate agreement.

5.3 Additional Charges

• Services beyond the original scope.
• Excessive soil or staining requiring extra treatment.
• Travel outside our standard service area.
• After-hours or emergency services.

5.4 Late Payment

Overdue accounts may incur interest charges and collection costs. We reserve the right to suspend services until outstanding payments are received.

6. Cancellation and Refund Policy

6.1 Customer Cancellation

• More than 48 hours' notice: No cancellation fee.
• 24–48 hours' notice: 50% cancellation fee.
• Less than 24 hours' notice or no-show: 100% of quoted price.

6.2 Our Cancellation

• Extreme weather conditions.
• Equipment failure.
• Staff illness or emergency.
• Other circumstances beyond our reasonable control.

In such cases, we will provide as much notice as possible and offer to reschedule at no additional cost.

6.3 Refunds

• We cancel the appointment.
• Services cannot be performed as agreed through no fault of yours.
• You are not satisfied with the service quality (subject to our satisfaction guarantee).

Refund requests must be made within 7 days of service completion.

7. Our Responsibilities

We are committed to delivering high-quality steam cleaning services using professional equipment and trained staff. We will take reasonable care to avoid damage to your property and ensure services are carried out safely and efficiently.

7.1 Service Standards

• Provide services with reasonable care and skill
• Use appropriate equipment and cleaning solutions
• Employ trained and experienced technicians
• Treat your property with respect

7.2 Insurance

We maintain appropriate public liability insurance for our operations.

7.3 Satisfaction Guarantee

If you are not satisfied with our services, please contact us within 24 hours of service completion. We will arrange a return visit to address any issues at no additional charge, or provide a refund if the issue cannot be resolved.

8. Customer Responsibilities

8.1 Pre-Service Preparation

• Removing fragile or valuable items from the work area
• Securing pets during service
• Disclosing any known hazards or issues (mold, asbestos, pet accidents, etc.)
• Ensuring adequate ventilation and electricity supply
• Moving light furniture if requested (heavy furniture moves can be arranged for an additional fee)

8.2 Accurate Information

You must provide accurate information about:

• The type and condition of surfaces to be cleaned
• Any previous treatments or damage
• Access requirements and restrictions

8.3 Health and Safety

You must inform us of any health concerns or sensitivities to cleaning products before service commencement.

9. Limitations and Disclaimers

9.1 Service Limitations

• Complete removal of all stains cannot be guaranteed (some stains are permanent)
• Restoration of damaged or worn surfaces
• Results on surfaces not suitable for steam cleaning
• Specific drying times, which vary based on environmental conditions

9.2 Pre-Existing Damage

• We are not liable for pre-existing damage to surfaces
• Damage resulting from previous improper cleaning
• Color bleeding or dye transfer
• Shrinkage of natural fibers
• Wear and tear becoming more visible after cleaning

9.3 Post-Service Care

We will provide care instructions after service. Failure to follow these instructions may affect results and void any warranties.

10. Liability and Indemnification

10.1 Our Liability

Our total liability for any claim arising from our services is limited to the amount paid for those services. We are not liable for:

• Indirect, consequential, or incidental damages
• Loss of profits or business interruption
• Damage caused by your failure to follow our instructions
• Damage to items you failed to disclose or remove

10.2 Excluded Liability

We are not liable for damage to:

• Items not disclosed prior to service
• Surfaces unsuitable for steam cleaning
• Pre-existing damage or wear
• Delicate items left in the work area

10.3 Claims Process

Any claims must be reported within 24 hours of service completion. We require photographic evidence and will inspect the issue before acknowledging liability.

10.4 Customer Indemnification

You agree to indemnify us against any claims, damages, or expenses arising from:

• Your breach of these Terms
• False or misleading information you provide
• Third-party claims related to your property

11. Intellectual Property

11.1 Website Content

All content on our website, including text, images, logos, and graphics, is our property or used with permission. You may not copy, reproduce, or distribute this content without our written consent.

11.2 Trademarks

"Aussie Steam" and our logo are trademarks. Unauthorized use is prohibited.

12. Website Use

12.1 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Transmit viruses or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Collect user information without consent

12.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

12.3 Website Availability

We do not guarantee uninterrupted access to our website and are not liable for any downtime or technical issues.

13. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy, which should be read in conjunction with these Terms. By using our services, you consent to our collection and use of your information as described in the Privacy Policy.

14. Dispute Resolution

14.1 Informal Resolution

If you have any concerns or complaints, please contact us first. We will make reasonable efforts to resolve issues informally.

14.2 Formal Complaints

If informal resolution is unsuccessful, you may lodge a formal complaint in writing. We will investigate and respond within 14 business days.

14.3 Mediation

If disputes cannot be resolved through our complaints process, both parties agree to attempt mediation before pursuing legal action.

14.4 Governing Law

These Terms are governed by the laws of Australia and the state/territory in which our business operates. Any legal proceedings must be brought in the courts of that jurisdiction.

15. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters
• Government actions or restrictions
• Pandemics or health emergencies
• Strikes or labor disputes
• Utility failures
• Equipment breakdowns

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any written quotations or service agreements, constitute the entire agreement between you and Aussie Steam regarding our services.

18. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

The date of the last update is shown at the top of this document.

19. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

20. Contact Information

For questions about these Terms and Conditions, please contact us:

• Aussie Steam
• Email: info.aussiesteam@gmail.com
• Phone: 0426 058 046
• Website: aussiesteam.com

21. Acknowledgment

By using our website or booking our services, you acknowledge that:

• You have read and understood these Terms and Conditions
• You agree to be bound by these Terms
• You have the authority to enter into this agreement
• The information you provide is accurate and complete

Thank you for choosing Aussie Steam for your steam cleaning needs. We look forward to serving you!